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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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HP Recommended
HP 2600
Microsoft Windows 10 (32-bit)

Hi All


I changed address and I improve my wi-fi speed. I tried to set up the printer to the new internet connection and I could not do it.

I followed all the steps and I stopped to the point where it says:


You are connected to a 5GHz WI-FI network. However the printer can only be connected to a 2.4GHz Wi-fi network.


Please help

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HP Recommended

You can't connect that printer model to 5GHz wi-fi network.

You can use a USB cable for connection or enable on your router 2,4GHz wireless.

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