Wi fi

[Rosie1960]

Cannot get printer to connect 

[VikramTheGreat]

Hi @Rosie1960,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out to HP Support. We understand your printer is not connecting to the internet, and we’ll help you get it back online.

To help you better, could you please confirm:

• The exact printer model 
• Are you using Wi-Fi or Ethernet (cable)? 
• What error message (if any) are you seeing?

Step 1: Restore Network Settings (Network Reset)

For Touchscreen Printers:

1. On the printer control panel, go to Setup / Settings (⚙️) 
2. Select Network Setup 
3. Tap Restore Network Settings or Restore Network Defaults 
4. Confirm the reset 

➡️ The printer will restart and go into setup mode

For Button-Based Printers (No Screen):

1. Turn ON the printer 
2. Press and hold Wireless (📶) + Cancel (❌) buttons together for 5 seconds 
3. Release when the blue light starts blinking 

➡️ This indicates the printer is in Wi-Fi setup mode

Step 2: Add Printer Using the HP App

1. Open the HP app on your phone or computer 
2. Click Add Printer (+) 
3. Select your printer from the list 
4. Enter your Wi-Fi password 
5. Follow the on-screen instructions to complete the setup 

Step 3: Confirm Connection

• The wireless light should turn solid blue
  ➡️ This means the printer is successfully connected to the internet

I hope this helps.

Take care and have an amazing day!