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    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Common problems for Connectivity Issues
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HP Color LaserJet Pro MFP M281cdw

After trying many times to get a reliable wifi connection to print from my Dell computer, using the HP Smart app, I finally solved the problem (inadvertently).  Among the troubleshooting steps was the suggestion to uninstall the HP Smart app and then reinstall it.  I successfully uninstalled it but it would not reinstall, even after restarting my computer.  So I just let Windows 11 install and control my printer via directwifi and it works fine.  Who knew?

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