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Common problems for Connectivity Issues
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‎03-30-2026 03:36 PM

HP Recommended

Ethernet cable is directly plugged into WiFi on the printer. It's not a desirable situation and I really need the WiFi connection. The printer won't show blue light. Cannot reset, can't do much of anything. I've plugged/unplugged. Have a MacMini with Tahoe 26.3.1(a) and Firmware shows 6.23.6.5-202512060050 which is not the firmware shown on HP example yet they give no way to show my firmware - not that I know what any of that really means. Am thinking HP doesn't want to interface with Apple product because this has been such a hassle and no one seems to provide solution. Cannot reach HP support to ask for new printer if that's what's needed because mine is just two months old. Meanwhile, can't print; can't even get blue light. Feel like I'm losing my mind! Never in over 45 years of having HP have I had such a problem. Thanks for trying though. Would appreciate any other tips now that I've fully explained the problem.

2 REPLIES 2

‎03-31-2026 08:19 AM

HP Recommended

Can you elaborate on the first sentence it doesn't make any sense?

 

Ethernet cable is directly plugged into WiFi on the printer.

 

 

 




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‎03-31-2026 09:14 PM

HP Recommended

Thanks for responding. I was frazzled after going round and round and round with HP without any success so evidently left out ethernet was hooked up to printer from router.  Not a problem any longer because, although it took quite some time, the issue was resolved through ChatGPT - after having to go through much misery due to HP hidden items.  This appeared to be the best resort after the lengthy run-around on HP website.  

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