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‎02-27-2021 11:44 AM

HP Recommended
Product: Envy 5000
Operating System: iOS

Hey

 

I’ve been printing everyday from my iPhone to my envy 5000 but it has just stopped working for no evident reason. It connects, it’s recognized on both ends but just won’t print the file. Wifi direct light is flashing blue..

what to do..?

Category:
1 REPLY 1

‎03-02-2021 11:56 AM

HP Recommended

@Indigomacaw

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • Are you using the HP Smart App on your phone?
  • Are you getting any error messages?
  • Are you able to make a copy?
  • What is the exact issue you are facing?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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