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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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@Jemery wrote:My OfficeJet Pro 8024 printer has turned Wifi direct off and it will not turn back on.
When I follow the instructions on the printer it tells me to touch print guide but when i touch that nothing opens or happens.
I have done a hard reset and have reconnected it to the wifi but it still will not turn on Wifi Direct so I cannot print without using a cable to connect to the printer.
How do i get Wifi direct to turn back on?
Product: HP OfficeJet Pro 8024 All-in-One Printer
Operating System: ?
Software / Application: ?
Connection Type: ?
Content Type: ?
W-Fi Direct, that is, connecting the printer to your device without the use of a Router, can be used in addition to a standard Wireless connection to your router controlled network.
Open and Read:
User Guide - HP OfficeJet Pro 8020 Series
Page 128 - Chapter 7 - Network setup
The instructions in the user manual do say you need to have (already) installed the full driver printer software to use Wi-Fi Direct.
The full driver printer software is available for supported Operating System / versions.
This "software must be installed" requirement generally implies that your Operating System is a supported version of Windows or perhaps MacOS and that there is a "full driver" software option available.
HP Smart might work with Wi-Fi Direct, though if it does so, much of the functionality of the application will not be available. Why? Unlike standard Wireless used in a router controlled network, Wi-Fi Direct does not support connection to the Internet.
References / Resources / How-to / Examples
HP - Wireless printing center > Section Printer Setup > Topic Wi-Fi Direct
Product Specifications for the HP OfficeJet Pro 8024 All-in-One Printer (1KR66B)
Section: Connectivity
Ports | 1 USB 2.0; 1 Ethernet; 1 Wireless 802.11 a/b/g/n; 1 RJ-11 Fax |
Wireless capability | Yes, built-in Wi-Fi 802.11 a/b/g/n |
EWS > HP Document / How-to
Use the HP printer Embedded Web Server (EWS)
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Network > Wi-Fi Direct > Status
Optional > Edit Settings
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HP How-to Document
HP printer setup (Wi-Fi Direct)
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Technology Tips Video Gallery from our HP Expert greenturtle
Technology Tips– YouTube Video Help for Printers
HP OfficeJet Pro 8020 / OfficeJet Pro 8030 – Video Library
Video
Print from Windows 10, 11 Using Wi-Fi Direct | HP Printers | @HPSupport
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Printer Software
Relevant to Windows - Supported versions
Details Page - Driver - For your Printer
>>> Full Feature Software - Web Pack Installation Package - Information - Download <<<
HP OfficeJet Pro 8020 All-in-One EasyStart Printer Setup Software – Offline Use Only
After the software is installed, Restart the computer and log in.
Ask if you need basic instructions to install the full driver printer software.
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HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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HP OfficeJet Pro 8024 All-in-One Printer
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