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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎03-20-2025 01:12 PM

HP Recommended
Product: HP DeskJet 2810e All-in-One Printer

Hi I set my printer up at my partners home to his WiFi with no issues, I have now brought my printer home, I have reset the printer but it will just not connect to my WiFi, any help please

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1 REPLY 1

‎03-27-2025 05:58 AM

HP Recommended

Hi @lol-0_9 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP DeskJet 2810e is having trouble reconnecting to your home Wi-Fi network.

 

Here are some steps to help resolve the issue:

 

Reset Network Settings:

  • Press and hold the Wireless and Cancel buttons on the printer simultaneously until the Wireless light starts blinking. This will reset the network settings.

 

Reconnect Using the HP Smart App:

  • Download the HP Smart app on your computer or smartphone if you haven't already.
  • Open the app and select "Set up a new printer."
  • Follow the on-screen instructions to connect the printer to your Wi-Fi network.

 

Ensure Compatibility:

  • Make sure your Wi-Fi network is set to the 2.4 GHz band, as some HP printers do not support 5 GHz networks.
  • Verify that your network uses WPA or WPA2 security (open networks or WEP security may not work).

 

Move Closer to the Router:

  • Place the printer within 6-8 feet of your Wi-Fi router to ensure a strong signal during setup.

 

Update Firmware:

  • Check for firmware updates for your printer using the HP Smart app or the HP Support website. Updating the firmware can resolve connectivity issues.

 

Restart Devices:

  • Turn off your printer, router, and computer. Wait for about 30 seconds, then turn them back on.

 

Temporary Firewall/Antivirus Disable:

  • If you have security software on your computer, temporarily disable it during the setup process, as it might block the connection.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

 

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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