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Common problems for Connectivity Issues
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HP Recommended
HP ENVY 4500 e-All-in-One Printer

I got a new modem/router and it won’t connect to the printer but all other devices are connected 

2 REPLIES 2
HP Recommended

Hi @50andfabulous,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network.

 

Step 1: Restore the printer to its network defaults.
1. Press the Wireless button to access the Wireless Status menu. 

2. Press the button next to Settings to access the Wireless Settings menu. 

3. Select Restore Defaults. 

4. Confirm selection to restore defaults.

 

Step 2: Reconnect the Printer to the network:
1. Press and hold the wireless button on the printer for more than least three seconds to start the WPS Push Button method. 
2. Press the WPS button on your router.
NOTE: The product begins a timer for approximately two minutes while a wireless connection is established. If the printer connects successfully, the light next to the Wireless button glows steady blue.

 

I hope this helps.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

Hi community!

The information in the following link may also help:

 

HP printers - Wi-Fi connection is lost after router or network settings change 

 

SofiaML
HP Support Community

I work on behalf of HP.
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