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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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I have an error code of Er61 preventing my HP LJET MFP M234 connecting to my WiFi network. Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Stephen-9W, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Check Wi-Fi Network Credentials

Ensure the printer is trying to connect to the correct Wi-Fi network.

Double-check the Wi-Fi password to make sure it's entered correctly on the printer.

Confirm that the Wi-Fi network is operating on a 2.4 GHz band.

 

Restart the Printer

  1. Turn off the printer.
  2. Unplug the power cord from the back of the printer.
  3. Press and hold the power button for 30 seconds.
  4. Wait for 60 seconds and connect the power cord back in.
  5. Turn on the printer.

Reset Printer Network Settings

Reset the printer's network settings to remove any stored Wi-Fi connections and reconfigure it.

  • Turn off your printer.
  • Press and hold the Wi-Fi button on the printer.
  • While holding the Wi-Fi button, turn the printer back on.
  • Keep holding the Wi-Fi button until the light blinks quickly, indicating that the network settings have been reset.

This clears any old Wi-Fi credentials, allowing you to reconfigure the printer for the new network.

Reference: Restore Wi-Fi setup mode on your HP printer | HP® Support

 

Run HP Print and Scan Doctor (Windows only):

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Stephen-9W, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Check Wi-Fi Network Credentials

Ensure the printer is trying to connect to the correct Wi-Fi network.

Double-check the Wi-Fi password to make sure it's entered correctly on the printer.

Confirm that the Wi-Fi network is operating on a 2.4 GHz band.

 

Restart the Printer

  1. Turn off the printer.
  2. Unplug the power cord from the back of the printer.
  3. Press and hold the power button for 30 seconds.
  4. Wait for 60 seconds and connect the power cord back in.
  5. Turn on the printer.

Reset Printer Network Settings

Reset the printer's network settings to remove any stored Wi-Fi connections and reconfigure it.

  • Turn off your printer.
  • Press and hold the Wi-Fi button on the printer.
  • While holding the Wi-Fi button, turn the printer back on.
  • Keep holding the Wi-Fi button until the light blinks quickly, indicating that the network settings have been reset.

This clears any old Wi-Fi credentials, allowing you to reconfigure the printer for the new network.

Reference: Restore Wi-Fi setup mode on your HP printer | HP® Support

 

Run HP Print and Scan Doctor (Windows only):

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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