WiFi icon turned off

[CM65]

Hi there:

The WiFi icon on the printer does not turn on. As well, the printer menu suddenly stopped providing the option for a WiFi set up. Have tried turning the printer off and on several time . Also tried Restore Network Settings option. Does not solve the issue. Lastly, have used a network cable to connect to my laptop. However, the HP Smart App is also unable to find the printer through a cable. Please help.

[Echo_Lake]

@CM65

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

Let's try these steps to resolve the issue: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle.

If the issue persists, follow the next steps.

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.