WiFi reset

[AS2013]

I have changed my Wifi router, but the printer did not automatically update to the new settings. I have uninstalled printer, HP smart, and re installed, but it is still saying not connected. I have followed the instructions to restore the wifi settings,  but I keep getting a message on the touchscreen that this feature has been locked by the person who set up the printer (me) .  To turn this feature off, press unlock, which then asks for user name and password.  To my recollection, I did not set up any password, and tried my HP Smart log in details, but that did not work.  So at the moment I have a printer that I cannot use.  This is extremely frustrating. Any suggestions please? Thank you. 

[sandytechy20 · Accepted solution]

@AS2013

Welcome to the HP support community.

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.