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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Officejet Pro 9015

I have an HP Officejet Pro 9015 printer that worked prior to our network upgrade. Now we have a new SSID and it is password protected. When I try to use the Wireless Network Wizard to connect to the network, I select the correct SSID and it never asks for the password and never connects. There is no WPS button on the AP and it's a RV park so I can't plug the printer into a port of anything.

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