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‎03-23-2022 02:52 PM

HP Recommended
Product: HP ENVY Photo 6255 All-in-One Printer

I am unable to print on my printer because it keeps telling me to connect to the WiFi.  I don't want to connect to the WiFi and am using a cable instead.  However, even after turning the printer off of WiFi it still tells me it cannot print bc I have to connect to the WIFi.

Category:
1 REPLY 1

‎03-27-2022 01:24 PM

HP Recommended

@Goose623

 

Welcome to the HP Support Community.

 

I'd love to help.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day


I am an HP Employee

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