Wifi Not connecting

[Dougiefresh25]

9120 series keeps dropping wifi and now won’t connwct

[Max3Aj]

@Dougiefresh25, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear you're having trouble with your HP OfficeJet Pro 9120. Here are some steps you can try to resolve the Wi-Fi connection issue:

Restore Network Settings:

• From the printer's Wireless or Setup menu, select Network setup or Settings.
• Choose Restore Network Settings to reset the network configuration.

Reinstall HP Smart App:

• Uninstall and then reinstall the HP Smart app on your computer or mobile device.
• Ensure your device is connected to the same Wi-Fi network as the printer.

Check Network Settings:

• Make sure your printer is connected to the correct network.
• Ensure the Wi-Fi signal is strong and the printer is within range of your router.

Update Printer Firmware:

• Check if there's a newer firmware update available for your printer on the HP website.
• Updating the firmware might resolve connectivity issues.

Assign Static IP Address:

• Assign a static IP address to the printer to avoid potential conflicts and ensure it remains on the same IP.

Power Cycle Network Equipment:

• Unplug your router and modem for about 30 seconds, then plug them back in. This can sometimes help resolve connectivity issues. 

You may refer to this document - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support