Wifi button disappeared in printer settings

[Beiaili]

Printer 7200 lost Wi-Fi icon and access and set up wizard and no blue light on dashboard for wifi

[GOLD_MASTER]

Hi @Beiaili, thanks for posting. To give you the exact steps, please share the full printer model (e.g. OfficeJet Pro 7210 / Tango / DeskJet 7200 series) from the label, and whether you see any Wi-Fi option in the printer's menu. Keep me posted!

[Beiaili]

It's an HP ENVY Inspire 7255e All-in-One Printer. On the digital menu, there's no tab for wifi or network settings despite the manuals indicating there should be. We have tried a factory reset and also used the HP app on a desktop to attempt updating firmware and software, but the available wizards are not showing any additional updates we can download. We used to be able to print wirelessly from a laptop but can no longer see this option or find this printer. 

[GOLD_MASTER]

Hi @Beiaili,

Thanks for the details. If the wireless/network options are missing from the ENVY Inspire 7255e menu even after a factory reset, the printer is most likely not detecting its wireless module.

1. Turn the printer off, unplug it from the wall for 60 seconds (plug it directly into the wall, not a power strip), and turn it back on. Check whether the Wi-Fi icon returns.
2. Print a Printer Status / Network Configuration report from the printer's Settings > Reports menu. If the report shows no wireless section, the wireless hardware isn't being recognized.
3. As a workaround, you can connect the printer by USB to the laptop and install the driver from support.hp.com > Software and Drivers for your model.
4. Because a factory reset didn't bring the menu back, this needs HP service. Check the warranty at https://support.hp.com/check-warranty and contact HP at https://support.hp.com/contact-hp

Let us know what the report shows.

[GOLD_MASTER]

Hi @Beiaili,

Just checking in since it's been a few weeks since my last reply. Did the steps help?

If they did, clicking "Yes" or "Accept as Solution" on the reply that worked would be greatly appreciated. It also helps other users with the same issue find the fix faster.

If it's still not resolved, just tell me what you're seeing now and I'll be happy to keep helping.