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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.
Kelliet
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Message 1 of 4
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Wifi connection issues

HP Recommended
HP Envy Pro 6455

I have moved and need to connect my printer to our new network. When trying to connect, “HP set up…” is not a wifi option. No matter how much trouble shooting I do, I cannot get it to show up on my wifi list. What can I do? 

3 REPLIES 3
Betty0610
HP Support Agent
HP Support Agent
22,009 21,953 1,228 1,150
Message 2 of 4
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@Kelliet

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer:

 

On the back of the printer, press and hold the Wireless button for at least three seconds.

 

Once done, please connect the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Kelliet
Author
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Message 3 of 4
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@Betty0610

 

Thank you for your help! I am willing to try anything.

 

I have held the button for at least three seconds and the wireless light flashes blue. However, for the next step, I am either not aware of how to do it or it is not working because I cannot get the printer to connect to the wifi.

 

Any suggestions?

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Betty0610
HP Support Agent
HP Support Agent
22,009 21,953 1,228 1,150
Message 4 of 4
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You can use the HP Smart App to connect to the Wi-Fi: https://support.hp.com/us-en/document/ish_2073929-1413451-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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