Wifi connection issues

[createdpcbypc]

I am trying to connect my printer to the previous Wi-Fi connection it was on but it's not working! Please help!

[Jay_G24]

Hi @createdpcbypc,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are trying to connect the printer to the old network

Please try the steps below to connect your printer to the network.-

● Press the Wireless button ((i)) and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.

-->On the printer control panel, press and hold the Wireless button and the Resume button together for three seconds. (When Wi-Fi Direct is turned on, the Wi-Fi Direct icon on the display stays on) 

--->On your computer or phone go to wifi and connect it to your printer 

--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP Deskjet2700).

--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 

--->If prompted for a password, type 12345678. This is the default password to log in.

--->Now open a browser and type 192.168.223.1

--->you will be able to access the printer's EWS page 

--->on the page, you will find network - click on it 

--->go to wireless and select wireless setup wizard

--->now select the network that you want your printer to connect to and type in the password 

--->the printer will have solid blue light if it's connected 

--->then connect your phone back to your network

You may also refer to - No Connection after Router or Wi-Fi Settings Change

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[createdpcbypc]

That did not help at all!

[Jay_G24]

Were you able to try other methods of connectivity in the document?

Let me know!

[createdpcbypc]

Yes, I tried using the hp smart app, tried using usb connectivity to my computer, and also tried using the wifi button on the printer but nothing helped!

[Jay_G24]

Can you print and share the wireless test report?

On the printer's control panel, press the Wireless button and the Information button at the same time.

Both a Wireless Network Test Report and a Network Configuration Page print.

Let me know!

[createdpcbypc]

I would but it wouldn't even print the paper. I tried multiple times.

[Jay_G24]

Are you able to make copies?

Does the printer print blank pages or does it not respond at all?

Let me know!

[createdpcbypc]

It does not! I know my plan was active and paid for until 05/30

[Jay_G24]

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know.