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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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HP ENVY 6020 All-in-One Printer

HP ENVY 6020 not connecting to internet after installing a new router. It seems to be searching for the old one. 
I’ve looked in settings, available networks, for HP Connect, but it doesn’t appear. 
(I have HP Instant Ink, also)

I’d be very grateful for any help. 

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