Wifi direct password reset

[Annia]

Hi, I have changed the Wifi direct password and forgot it, so now I cannot access the printer network to get to the printers WPE to change it again. Please how can I delete the password and reset it to the manufacturers.

[Nal_NR]

Hi @Annia,

Welcome to the HP Support Community. 

I'd like to help!

Try using the password as 12345678 for your wifi-direct and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Annia]

Hi Eloni,

thanks for your help, but sadly it didn't work. The Wifi-direct password is still incorrect and I cannot connect to the printer's Wifi to the printer's page to change the password in the first place.

Please if you have any suggestions on how to resolve the problem, I would be thankful for the support.

[sandytechy20]

@Annia 

Welcome to the HP support community

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers