Wifi direct

[Shukla_kag]

Hello, major issue with HP DESKJET 2721e AIO printer, wifi  connection is not established , more than that wifi direct is also not working . I have tired these things

hard reset to switch to wifi - get an error message immediately I enter password for wifi , not able to connect to wifi

switch to  wifi direct, so that I can print the wifi direct password information( by pressing ‘I’ button and resume button’ nothing happens after that.

Please anyone have any suggestions why it might not be work ing?

[sandytechy20]

@Shukla_kag 

Welcome to the HP support community.

I understand that you are getting connectivity issues on your notebook, I am glad to assist you.

Restore network settings to default settings

• Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds.

Use HP Smart app to connect the printer to WIFI

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

[Shukla_kag]

Hi , i have done reset the wi-fi by pressing (wifi and cancel button together) and then when wifi light is flashing enter the wifi security details(such as password) , i get an error as soon as i do that., 'taking longer than expected' .

i have tried using the hp wireless connection , but printer (which was alreay set-up) is in error- stating use set up catridges.

your response is much appreciated

[sandytechy20]

@Shukla_kag 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[Shukla_kag · Accepted solution]

I have managed to resolve this by using EWS and connecting to wifi .