Will not connect to Instant Ink

[SSCape]

I have this problem only recently. For the past few weeks, when I go to print from my PC which is right next to my printer, I get the 3 (which is also annoying to get 3!) normal dialog boxes to print, the normal start up clicks from the printer and then a 4-5 minute pause, and nothing happens. On the printer screen I get this message: Connect Printer to the internet to update your HP instant Ink Status.  (There is nothing wrong with my internet connection, at all. In fact I hard wired this printer via usb rather than wireless.) Then from that screen, I can select "Connect" or "OK". Pressing either one of these selections will cause the job to print, but if I select connect the screen then shows this message: Server Problem The printer could not connect to Web Services. The server might be busy or temporarily unavailable. Try again later.  So that right there tells me that this is not on my end, and to be frank I am really tired of this time wasting and frustrating NONENSE. At this point, I would like to drop this printer off of a very tall building and buy another brand and that is after owning at least 3 other HP printers in the past that never gave me any grief whatsoever.

[Raj_05 · Accepted solution]

Hi @SSCape,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing difficulties connecting to HP Instant Ink, there are a few troubleshooting steps you can try to resolve the issue.

• Check your internet connection: Ensure that you have a stable internet connection. Verify if other devices on the same network can connect to the internet without any issues.
• Restart your devices: Power off your printer, computer, or mobile device, and then turn them back on. Sometimes a simple restart can resolve connectivity problems.
• Verify printer connectivity: Make sure that your printer is properly connected to your network. Check if the Wi-Fi or Ethernet connection is active and functioning correctly.
• Update firmware and software: Ensure that your printer's firmware and any relevant software are up to date. Visit the HP website and search for your printer model to find the latest updates.
• Reset printer network settings: On your printer, navigate to the network settings and perform a network reset. This will clear any existing network settings and allow you to reconnect to your network.
• Reinstall the HP Instant Ink software: If you have the HP Instant Ink software installed on your computer or mobile device, try uninstalling it and then reinstalling it from the official HP website.
• Disable firewall or antivirus: Temporarily disable any firewall or antivirus software on your computer or mobile device, as they may be blocking the connection to HP Instant Ink. Remember to re-enable them after troubleshooting.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[SSCape]

Resetting the printer network settings resolved this problem.

[Raj_05]

Hi @SSCape,

Thank you for your response, 

Is there anything else that I can help you with today?
 

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Alden4
HP Support