Windows 10/OfficejetPro 9015e will not wake up after sleeping.

[MarkC66]

Will not wake up when sleeping and a job is sent. In addition the Control Panel will not wake up by tapping like my older model. The power button does nothing when pressed in this mode. I have to disconnect and reconnect to get the printer working. This is a brand new machine.

[TEJ1602]

@MarkC66, Welcome to HP Support Community!

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, the only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

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