Windows 11 PC won't print some docs off internet,i.e. will print Amex but not Visa statement

[DianneCarol]

My Windows 11 PC suddenly won't print certain docs off websites.  Will print Amex statement but not Visa Statement.  Prints only the last page of a 6 page bank statement.   All  docs print just fine off my older Windows 10 notebook.

[Raj_05]

Hi @DianneCarol,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're experiencing with your HP OfficeJet Pro 8600 e-All-in-One Printer is likely related to how the browser or website generates the print jobs, and how your Windows 11 PC processes them. Here are some troubleshooting steps.

Use a Different Browser

• If you're printing from a browser like Edge, try using an alternative like Chrome or Firefox.
• Some websites have better compatibility with certain browsers.

Save as PDF and Print

• Instead of printing directly from the website, save the document as a PDF first:
  1. On the print dialog, select Save as PDF or a similar option.
  2. Open the saved PDF in a viewer like Adobe Reader or Edge.
  3. Try printing from there.

Adjust Print Settings

• When printing, check for the following:
  • Ensure "All pages" are selected, not just the last page.
  • Use "Print as Image" if available in the advanced settings of the print dialog. This can resolve issues with complex document rendering.
• Check if the website offers a print-friendly version of the document.

Update or Reinstall Printer Drivers

• Ensure your printer driver is up to date for Windows 11:
  1. Download the latest driver from HP's support site.
  2. Uninstall the current driver through Settings > Apps > Installed apps.
  3. Restart your PC and reinstall the updated driver.

Run the Printer Troubleshooter

• Windows 11 includes a built-in troubleshooter for printers:
  1. Go to Settings > System > Troubleshoot > Other troubleshooters.
  2. Find "Printer" and click Run.
  3. Follow the prompts to detect and fix issues.

Use Compatibility Settings

• If the older Windows 10 notebook works fine, the website or document may have compatibility issues with your browser or OS.
• Check if there's a setting in your browser to enable "Compatibility Mode."

[Raj_05]

Print from an Alternative Program

• Copy and paste the content from the problematic website into a word processor (like Word or Notepad) and print from there.

Clear Cache and Cookies

• Cached data might be interfering with print jobs:
  • In your browser, go to Settings > Privacy and security > Clear browsing data.
  • Clear Cache and Cookies.
  • Restart your browser and try printing again.

Check for Website Restrictions

• Some websites might restrict printing. Look for options to "Download PDF" or "Export" on the Visa statement page.

Test with Another Printer

• If you have access to another printer, try printing the problematic document to see if the issue is printer-specific.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support