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‎12-18-2021 01:13 PM

HP Recommended
Product: OfficeJet Pro 8035e
Operating System: Microsoft Windows 10 (64-bit)

I have a wired pc and wanted to be able to print to my wireless printer.  Preference would be to have the printer placed elsewhere in the house away from the pc.  So the goal is to be able to print to the wireless printer from the wired pc or from other wireless devices.

 

After completing initial setup of the printer using the HP Smart app on my phone, I had no issues printing  via wired or wireless.  This seems to only work for a short time, possibly only until the printer auto shuts off.

 

Any ideas? Thanks in advance.

Category:
3 REPLIES 3

‎12-21-2021 06:33 AM

HP Recommended

@K1NJO, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer goes offline after it enters sleep mode. Assign a static IP address to the printer to resolve this issue.

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎12-26-2021 11:19 AM

HP Recommended

The suggestion did not help; however I did try something else which worked.  I took the IP of the printer and manually added the printer to my desktop.

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‎12-27-2021 09:55 PM

HP Recommended

@K1NJO

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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