Wireess network

[Joe487]

• Can not print from other location. My printer says mobile decide has found your printer

[Hawks_Eye]

Hi @Joe487 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing that detail. Since your printer is being detected but you can’t print when you’re on a different location or network, I’d like to understand the setup better before jumping into steps.

• Which printer model are you using?
• How is the printer connected — Wi‑Fi, Ethernet, or USB to a computer?
• When you say “other location,” do you mean another room on the same Wi‑Fi, or a completely different network (like mobile data or a guest Wi‑Fi)?
• Are you printing through the HP app, AirPrint, Google Cloud Print, or directly from your device’s print option?

These details will help narrow down whether it’s a connectivity issue, a network isolation problem, or something specific to mobile printing.

Would you walk me through your setup so I can pinpoint where the gap is?

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[Joe487]

Hi Hawk_Eye,

•My printer is a 530 model

•Printer is connected to wifi

•Other location means  using my celular when I am on a different network or just miles away. (I’ve had this printer for at least 6 months with no problems ,  I sent documents to the printer when i was in other cities, but all of the sudden when i send a document or anything the printer says “Your device has connected to the printer” But nothing happens. 
•I am printing through the HP App

when i use the app it shows the printer ready to go with green light. The only way I can print is if I am on the same network. Print any where is enabled. I reinstalled the HP App and put the printer in factory default. Unplugged the router for 5 minutes.  But nothing. I hope you can help. 

[Hawks_Eye]

Hi @Joe487 

Thank you for clarifying the details of your setup. Since your printer is detected but does not complete the print job when you are away from your home network, the issue is likely with the remote printing feature configuration. 

Let’s go step by step to ensure everything is aligned:

1. Verify Print Anywhere Status

• Open the HP App on your mobile device.
• Go to the printer settings and confirm that Print Anywhere is enabled.
• If it shows enabled, toggle it off and back on to refresh the connection.

2. Sign‑in Consistency

• Make sure you are signed into the HP App with the same account that was originally used to set up Print Anywhere.
• If you recently reinstalled the app or reset the printer, you may need to re‑link the printer to your account.

3. Update Firmware and App

• On the printer control panel, check for firmware updates.
• On your mobile device, ensure the HP App is updated to the latest version.

4. Re‑enable Remote Printing

• In the HP App, remove the printer from your account.
• Add the printer back by signing in and following the setup prompts.
• During setup, confirm that Print Anywhere is activated.

5. Test Remote Print

• While connected to mobile data or another Wi‑Fi network, open the HP App.
• Select a document or photo and send it to print.
• Wait for the job to appear in the print queue. If the printer shows “device connected” but does not print, check the job status in the app to see if it is stuck or paused.

6. Router and Network Check

• Ensure your home router allows external connections. Some routers may block remote services after a reset.
• Restart the router once more after confirming Print Anywhere is enabled.

By carefully following these steps, you should be able to restore the ability to print from outside your home network. If the printer still only works locally, the key is to re‑establish the link between your HP account and the printer through the HP App.

Regards,

Hawks_Eye