Wireless Connection to HP6978

[mapchemist]

On my daughter's HP OfficeJet Pro 6978, many of my user settings are locked, and the message I receive says "The feature has been locked by the person who set up the printer."  I have moved my printer to a different wireless router, it won't connect and the Wireless Setup Wizard is inaccessible. Also, I can't figure out how to "Reset Factory Defaults".

[Jay_G24 · Accepted solution]

Hi @mapchemist,

Welcome to the HP Support Community

I'd like to help!

I understand the printer is locked with a adminstartor username and password

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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