Wireless Connectivity Lost

[MSBennett]

The subject printer has been working great with my computer wirelessly for a number of years now.  All of sudden, it's not working anymore.  I did a reset on the printer and went through the wireless installation process and ultimately received a printed page saying "Congratulations on the successful setup of your wireless printer." There is a lot of information on the page, none of it indicating there was any type of error; however, when I push the scan button on the printer it says "WIreless not connected" and does nothing.  There were no physical changes to the system since it was working; however, I am sure there was a Windows upgrade or two.  The other noticeable change is that when I launch "HP Solution Center" that I used for initiating scanning from my computer, I now get a pop-up window with a big f and i that I can't do anything with but close out of.  Any thoughts, ideas or recommendations will be greatly appreciated.  Thanks.

[Betty0610]

@MSBennett

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[MSBennett]

All 15 steps executed without error, but problems was not resolved.

[Betty0610]

Are you able to copy from the printer?

[MSBennett]

Hi,

I think I am pretty much able to do everything except originate a Scan from the printer.  I can initiate a Scan from the computer using HP Scan Extended. I can originate a "Copy" on the printer.  But I can't originate a Scan from the printer.  While originating a Scan from the computer is a work-around, with the physical set-up I have, it would be nice to be able to originate a Scan from the printer.  It's a small but annoying problem.  It might be some type of wireless virus prevention/firewall problem, but I don't have anything special on my computer except Windows Security.  Thoughts?

Thanks,
Mark

[Betty0610]

Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[MSBennett]

I went to that page, and for this printer, there are no firmware options.

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!