Wireless Connectivity

[JT306]

I have an HP OfficeJet Pro 8610.  Recently installed a new router, printer won't connect.  Error report says I need to add the MAC address as a permitted device for the router.  I tried, but it is not working.

Tried to get help from HP, but the serial number of my printer is not recognized (that's weird!). Has anyone has similar issues?

[Pallipurath]

Hi @JT306,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your HP OfficeJet Pro 8610 is an all-in-one inkjet printer designed for small-to-medium business environments. It offers efficient printing, copying, scanning, and faxing capabilities with enhanced connectivity options and professional-quality print outputs.

Verify Router Settings

• Log into your router’s admin page.
• Check if MAC address filtering is enabled.
• If enabled, add the printer’s MAC address to the allowed list.
• If disabled, the printer should connect without needing manual entry.

Reset Printer’s Network Settings

• On the printer, press Wireless button → Settings → Restore Network Defaults.
• This clears old router info and puts the printer back into setup mode.

Reconnect to Wi‑Fi

• Use the printer’s control panel:
• Go to Wireless Setup Wizard.
• Select your new Wi‑Fi SSID.
• Enter the password carefully (case‑sensitive).
• Ensure you’re connecting to the 2.4 GHz band — the 8610 does not support 5 GHz.

4. Update Firmware & Drivers

• Download the latest firmware for the OfficeJet Pro 8610 from HP’s support site.
• Install updated drivers on your PC to ensure compatibility with the new router.

Take care and have an amazing day!

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Regards

Pallipurath.