Wireless Network Test Report: "The wireless radio is not functioning. Contact HP Support."

[katejade]

Hello,

Upon running the Wireless Network Test Report I get the following message:

"The wireless radio is not functioning. Contact HP Support."

Wireless On - PASS

Wireless Working - FAIL

Thanks, K

[Gaya1239]

Hi @katejade ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Color LaserJet Pro MFP M281cdw is indicating an issue with its wireless radio. 

Here's what you can try to troubleshoot the problem:

• Restart the Printer: Sometimes, a simple restart can resolve minor issues. Turn off the printer, wait for a minute or two, and then turn it back on.
• Check Wireless Settings: Ensure that the wireless settings on your printer are configured correctly. Check if the printer is connected to the correct network and that the Wi-Fi settings match your network configuration.
• Reset Network Settings: You can try resetting the network settings on your printer. This usually involves navigating through the printer's menu to find the network settings and selecting an option to reset them.
• Check Wireless Signal: Ensure that the printer is within the range of your wireless router and that there are no obstructions that could interfere with the wireless signal.
• Update Printer Firmware: Sometimes, firmware updates can resolve connectivity issues. Check if there are any firmware updates available for your printer and install them if necessary. Update the firmware on an HP printer
• Check Router Settings: Ensure that your router is configured to allow the printer to connect wirelessly. Sometimes, router settings such as MAC address filtering or firewall settings can prevent devices from connecting.

Refer to this document: HP Color LaserJet Pro MFP M281cdw User manual

I hope this helps. 

Take care and have a good day.

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