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‎03-01-2025 12:40 PM

HP Recommended
Product: HP DeskJet 2855e All-in-One Printer

My HP Desk Jet wireless printer will not print my emails but does print test page?  Printer on light will not stay on!

Category:
1 REPLY 1

‎03-06-2025 09:02 AM

HP Recommended

Hi @kale1 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

Please try the below suggestions and let me know if this helps.

 

Let us try to restore the printer to the default network settings, and then use the HP Smart App from your mobile device to connect the printer to your Wi-Fi network.

 

Step 1:

Restore network default settings on the printer; to do that, press and hold the Wireless and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash.

 

Step 2:

Uninstall and re-install the HP Smart app on your mobile device.

 

Place the printer and the mobile device near the Wi-Fi router.

 

Turn on Wi-Fi on your mobile device and connect to your network. 

Enable Bluetooth on the mobile device so that HP Smart can detect the printer during the setup.

 

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

 

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

 

Update the firmware on an HP printer


HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

If you are trying to print with the HP ePrint feature, then check the below link for instructions:

 

HP printers: Print with HP ePrint | HP® Support

 

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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