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Message 1 of 2
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Wireless Printing Issue

HP Recommended
Officejet 5255
Microsoft Windows 10 (32-bit)

eThis printer is only three months old and has worked before but I have been trying to print something for two days. When I try to print I just get error messages and see that the printer and the laptop are not connected. When I go to "printers and scanners" I see it listed but cannot connect to it.  The laptop and printer are connected to the same wireless network. I used the connection wizard on the printer and when I printed the wireless network test results on the top of the page is says "attention the wireless radio is not functioning please contact HP support. I have also updated the driver last night.

 

Can someone help?

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@rkblanford

 

Welcome to the HP Support Community.

 

Let's reset the network settings on the Printer: 1. From the Home screen, touch (Wireless) and then touch ( Settings ). 2. Touch Restore Network Settings, and then follow the onscreen instructions.

 

Once done, connect the Printer back to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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