Wireless connection issue

[Aposle25]

Cannot connect to WI-FI. I have a Mac Sonoma. Message Busy-Please wait.

Thanks

[A_Gayathri]

Hi @ Aposle25,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing difficulty connecting your HP Smart Tank 7602 All-In-One printer to Wi-Fi and seeing a "Busy-Please wait" message, you can try the following steps to troubleshoot the issue:

1. Check Wi-Fi Connection:
• Ensure that your Mac Sonoma is connected to the Wi-Fi network.
• Confirm that the Wi-Fi network is stable and working properly.
2. Printer Display:
• Check the printer display for any error messages or additional information.
• If there are any error messages, note them down as they can help identify the issue.
3. Power Cycle:
• Turn off both your printer and Mac.
• Unplug the power cord of the printer and wait for about 30 seconds.
• Plug the power cord back into the printer and turn it on.
• Turn on your Mac.
4. Update Printer Firmware:
• Visit the HP support website and check if there are any firmware updates available for your printer model.
• If updates are available, follow the instructions provided by HP to update the firmware.
5. Reinstall Printer Software:
• Uninstall the existing printer software on your Mac.
• Download the latest printer software/drivers from the HP website that are compatible with your Mac Sonoma.
• Install the updated software.
6. Manual Wi-Fi Setup:
• On the printer control panel, navigate to the wireless settings.
• Choose the option to manually enter the Wi-Fi network credentials (SSID and password).
• Enter the correct Wi-Fi information.
7. Printer Reset:
• Check your printer manual for instructions on performing a factory reset.
• Perform a factory reset on the printer, and then attempt to reconnect it to the Wi-Fi.

I hope this helps.

Take care and have a good day.

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