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Locked

‎02-06-2023 11:48 AM

HP Recommended
Product: HP OfficeJet Pro 8035e All-in-One Printer
Operating System: Microsoft Windows 11

At the end of last week my wireless printer went offline and I have not been able to get it back online.  The wireless icon on the printer has a white circle with a red line around it and across it.  The main problem is that it is now locked and when I enter the username and password it says that one or the other is invalid.  But I have used it before and they both worked.  Is there a solution to this situation.  

 

My son tried to help me yesterday but no success.  We were able to unlock the printer yesterday and tried a few things like going from 5 to 2.4 Mhz.  We did get one computer to work, but not the 5 

 

 

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