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‎03-18-2021 10:54 AM

HP Recommended
Product: HP Chromebook
Operating System: Chrome OS

My DeskJet 3632 was wirelessly connected to my home network.  Now I have a new Wifi 6 router and I can't figure out how to connect it wirelessly.  The router does not have a WPS button.  I have HP Smart software on my Chromebook and a USB cable so I can print in wired mode.  I also have a couple of I phones and a Windows 10 desk top computer that I wish to print from.  

 

Any help would be appreciated.

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-20-2021 11:23 AM

HP Recommended

I found the initial printer start-up CD in an old folder.  This software has the functionality to manually add the SSID and Network Key to connect to a wireless network.    All is good.

 

The WPS functionality used in the HP Smart software is not widely used by modern routers.  The functionality from the start up CD needs to be added to HP Smart.

 

A few years ago, I signed in to my old ARRIS router and was able to connect the printer, I tried this with my new router and I could not get a response.

 

View solution in original post

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1 REPLY 1

‎03-20-2021 11:23 AM

HP Recommended

I found the initial printer start-up CD in an old folder.  This software has the functionality to manually add the SSID and Network Key to connect to a wireless network.    All is good.

 

The WPS functionality used in the HP Smart software is not widely used by modern routers.  The functionality from the start up CD needs to be added to HP Smart.

 

A few years ago, I signed in to my old ARRIS router and was able to connect the printer, I tried this with my new router and I could not get a response.

 

1 person found this reply helpful
Was this reply helpful? Yes No
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