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Common problems for Connectivity Issues
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HP Recommended
HP OfficeJet Pro 8720 All-in-One Printer

My printer won't detect my 5G network.  I have both standard and 5G

1 REPLY 1
HP Recommended

It does not support 5ghz

802.11 b/g/n do not mean 5ghz

 

In addition, the 5ghz band should be renamed so it does not have the same name as the 2.4ghz.  The renaming can keep "HP Smart" from making mistakes.  Log into the modem and change the name or contact the ISP and have them do it.


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