Wireless network for HP M15w Wireless

[Publics]

LaserJet Pro M15w worked flawlessly on wireless network yesterday.  Today, printer would not work.  Upon attempting to reinstall through HP Smart, the printer was not installed.  Then, when I attempted to install by adding at the Printers & Scanners in system Preferences error message appeared:  "fax.backend" will damage your computer.  Installation would not complete.  Had to settle for USB connection, but because printer didn't install wirelessly, AirPrint function is not available for iPhone & iPad.  I am wondering whether this is related to HP's unannounced revocation of certain security-related certificates, which has impacted other HP printers such as the LaserJet P2015d. 

[The_Fossette]

@Publics

I reviewed your post and I understand that you are unable to connect the printer wirelessly.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check whether the issue is resolved.

Step 1: Make sure the Mac has the latest OS version.

Click on Apple Icon>> Click on About this Mac> Click Software Update to get the latest available update.

Step 2: Uninstall HP Easy Start

• Click on Spotlight icon and type HP Uninstaller or by opening HP Easy Start.
• Click on Continue to uninstall the software.
• When prompted for Password, type in your system password
• You can also uninstall by opening HP Easy Start.

Step 3: Download HP Easy Start and Install the printer.

• Go to Software and Driver download page on hp.com.
• Type in your printer model no.
• Download HP Easy Start and follow the on-screen to complete the installation.

Note: For System Admin, if they require the package they can download it through HP Easy Admin(https://support.hp.com/us-en/document/c06164609)

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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