Wireless - printer cannot connect to wireless network

[Lynx999]

After having installed the router, Genexis 500 ED from my new supplier of internet (Bahnhof.se), my HP Deskjet 3762 could not connect to a wireless network.

This problem did not occure with the prior supplier, Telenor.

I tried different things:

Turned off the Deskjet and the computer. Started both again – it did not work.

I turned off the router and started it again – it did not work.

I inactivated VPN – it did not work.

I clicked on HP Print Scan Doctor and got stuck.

Then I uninstalled the Deskjet and the HP Smart App.

When I wanted start install the HP Smart App – I at once got ”failure” message.

”Cannot install when app is already open”

Ok, I get it – some HP data/programs/files are blocking the installation.

I then went to program/HPPrintScanDoctor and try do delete that folder.

I get the same failure message: (bad translation)

This command cannot be closed, since the folder or a file in the folder is open in another program.

I have read on HP Community prior questions and answers –

HP Printer Scan Doctor is not a program, so you cannot use command uninstall.

”HP Print Scan Doctor is an executable file and hence is not installed in your computer.”.

I am now buddy with Catch 22..............

I also used a command to cancel the no-working blinking wireless connection on the deskjet. It took like 2 hours but the blinking blue icon was gone.

I would really have information on how to get the Deskjet to work.

[Mans]

@Lynx999 

Hello,

Please use the HP DeskJet 3700 All-in-On series Full Software and Drivers to install your printer.
Right-click on Full_Webpack-40.15.1231-DJ3700_Full_Webpack.exe, then on Run as administrator, and then click Yes. Follow the instructions to install your printer.

Make sure your computer is connected to a 2.4 GHz wireless network, as your printer only supports this network. This is only for the configuration of your printer.

Then try to install it over Wi-Fi by doing the following:

Press a series of buttons on the printer to reset the wireless settings to ensure a successful connection.

1. Go to Devices and Printer to delete your printer icon.
2. Make sure the printer is on.
3. If the wireless indicator light is flashing, go to the next step to continue the software installation.
4. Press and hold down the Power button ().
5. While holding down the power button, press the Start Black Copy button () two times, and then press the Cancel button () three times.
6. Release the power button. The Wireless light next to the Wireless button should be flashing. Repeat these steps if the Wireless indicator does not blink.
7. Proceed immediately to the next step to continue the software installation. You have approximately 20 minutes to complete the software setup using the HP Auto Wireless Connect feature.
8. Launch the printer software installed on the desktop and click Connect a new printer.
9. Follow these steps to set up your wireless connection when the HP Automatic Wireless Connection screen appears:
   • Select Yes, send my wireless settings to the printer, and then click Next.
   • Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.

I remain at your disposal in case of need.

Best regards,

[Lynx999]

Thank you indeed,

When clicking on the link, I get to a page with instructions in  Swedish. With three icons and only one active:

Anslut (connect).

So I do Not see: Right-click on Full_Webpack-40.15.1231-DJ3700_Full_Webpack.exe, then on Run as administrator,

Best , Mona

[Mans]

@Lynx999 

Thanks for your return,

Please use the HP DeskJet 3700 All-in-On series Full Software and Drivers to install your printer.

https://ftp.hp.com/pub/softlib/software13/printers/lhasawl/Full_Webpack-40.15.1231-DJ3700_Full_Webpa...
Right-click on Full_Webpack-40.15.1231-DJ3700_Full_Webpack.exe, then click on Show more options (Visa fler alternativ), then on Run as administrator (Kör som administratör), and then click Yes (Ja). Follow the instructions to install your printer. This *.exe file is located in the default Downloads folder.

Don't hesitate to contact us in case of need.

Best regards,