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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎10-09-2025 06:22 PM

HP Recommended

Turned off the printer. Later turned it on but can't restore the wireless connection. I want it to recognize new Wifi address and print wirelessly as before. 

Thanks for any help with this!

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2 REPLIES 2

‎10-13-2025 09:01 AM

HP Recommended

Hi @Harriet_S,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎11-17-2025 01:47 PM

HP Recommended

HP Laser Jet Pro Model MFP M31w (Do you want the Serial # and/or Product #?)

Connected to an IMac running Sequoia 15.6.1

 

Sorry I couldn't respond to you when you first offered help. Would greatly appreciate your help today.

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