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NilesS
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Message 1 of 2
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Flag Post

Wireless radio not functioning

‎12-15-2020 02:37 PM

HP Recommended
Product: HP Officejet 5745
Operating System: macOS 10.15 Catalina

I connected to a new router, but previously the printer was connected via an Ethernet cable.  After resetting the defaults, I the printer will not connect as a wireless printer.  The wireless network test results tells me that the "Wireless radio is not functioning".  Any suggestions?

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎12-30-2020 01:12 PM

HP Recommended

@NilesS

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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