Wireless setting is locked and reset network settings is greyed out.

[quan00911]

I bought a new router and need to change the Wifi settings on my HP 9018e printer. Wireless settings is locked and the Reset Network Settings is greyed out. How do I restore my printer to factory settings so I can connect my printer to the Wifi network again?

[Nal_NR]

Hi @quan00911,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We have to perform a Semi Full Reset to unlock the features of the printer.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Latlt4]

I am having the same issue. Can you send me the instructions as well?