Wireless settings locked on Office Jet 9010

[LMFoden]

I moved my office jet 9010 to a new wireless network but the message is that this feature is locked by the person who set up the printer but that is me!  Now I can't find a way to unlock it! 

 I can use a thumb drive for a while to print but it is not very convenient.  Thanks for the help! 

[TEJ1602 · Accepted solution]

@LMFoden, Welcome to HP Support Community!

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[tommyheb]

I have the same issue. I need to unlock wifi settings so I can get my add to my new network. Thanks