Wireless settings locked

[LW20]

HP officeJet Pro 9026 settings locked by user who set up printer This came up after I got a new wireless router that the printer won’t connect to. I set up the printer, did not lock it. How do I restore to factory settings since this feature is also locked?

[Jay_G24 · Accepted solution]

Hi @LW20,

I'd like to help!

I understand you are trying to change the wifi settings on the printer and the printer is requesting an administrator password.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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