Wireless wizard

[Pollypaula]

I have changed internet provider and I have gone into the wireless wizard and it says this feature is locked by the person who set up the printer now that was me but i can't remember setting it to lock so I can't put in a user name or password to unlock it any ideas?

[Jay_G24 · Accepted solution]

Hi @Pollypaula,

Welcome to the HP Support Community

I'd like to help!

I understand the printer is locked with a admin username and password.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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