Wireless

[Georgie39]

Hi, i have a new router and it will not connect at all, im doing everything it says to do and still nothing,  please help otherwise im throwing it out. 

Regards

[Rita_R2]

Hi, @Georgie39 , Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help to resolve the issue: 

Set up a printer with an Ethernet connection using the HP app | HP printers | HP Support

Restore Wi-Fi connection & fix “Printer Offline” message | HP DeskJet 2800, 4200, 4900 | HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[Georgie39]

Hi, it doesn't work ive tried everything,  this is the worst printer I've ever owned 

[Valsimot]

Make sure your new router has the 2.4GHz Wi-Fi band enabled; that is the only band the printer can connect to. 

All new routers are now 5GHz and the printer can't connect to it, the 2,4GHz wi-fi band need to be enabled so the printer can connect to it.

[Georgie39]

Hi, its still not connecting to my new router,  I will be cancelling my subscription as its not worth if if I cant use it. Thanks