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‎05-19-2022 09:05 PM - last edited on ‎05-20-2022 07:56 AM by Retired

HP Recommended
Product: HP ENVY 6055e All-in-One Printer

Won’t connect to the Wi-Fi and won’t print anything 

1 person had the same question
1 REPLY 1

‎05-23-2022 02:47 PM

HP Recommended

@Sam0812

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
  • Are you getting any error messages or codes?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.
  • Are you printing from your phone or computer?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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