Won't connect to wifi.

[Ashleyann1991]

I was int he middle of printing when my printer just stopped printing.  Now it won't connect to the wifi.  When I print the information sheet it says "This printer is not connected to a network, and This printer is not enrolled in HP Instant Ink (which it is!!!)."  

[BeemerBiker]

It lost it's internet connection.

The YOUR-PRINTER can operate in the 2.4 and the 5ghz band. I suspect the problem is the SSID of both bands (the name in the modem) is the same and the printer gets a different IP address when it wakes up from sleep depending on which band it is assigned by the modem.

Make the printer use only the 2.4ghz band. At the printers control panel look for the option to select 2.4, 5ghz or "auto" and select 2.4. If the printer does not have those options then you will have to log into the modem and rename one of the bands.

It might be simpler to access the printer control page and tell it to never sleep.

Once you reset the printer it is in setup mode for 2 hours as I recall.  For WPS connection you may have only 2 minutes to find and push the WPS button on the router.

For general help for new router or printer please refer to this article in our printer database.

Please provide the exact model name of the printer for better assistance as I may be able to find videos to show how to connect or fix the problem. A printer can be a PRO or a PLUS or have the letter 'e' after the number and that can make a big difference. Some printers with the same number ID could be a LaserJet, Deskjet, or Officejet.