Won’t print

[WF164]

New HP Deskjet 2810e won’t print. Appears to be set up correctly. I-phone  and printer connected to internet but won’t print??? 

[Elohi_NR]

Hi @WF164,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it must be when everything seems set up correctly, but the printer just won’t print. Let’s work together to get it working again.

• Are there any error messages or blinking lights on the printer when you try to print?
• Can you confirm if the printer shows up in the list of available devices on your iPhone when attempting to print?
• Have you tried printing from another device, such as a computer, to see if the issue persists?

In the meantime, let's try these steps. 

1. Power Cycle the Printer and iPhone

• Turn off the printer and unplug it for about 60 seconds, then plug it back in and turn it on.
• Restart your iPhone as well.
• Try printing again to see if the issue is resolved.

2. Verify Printer Connection in HP Smart App

• Open the HP Smart app on your iPhone and check if the printer shows as connected.
• If it’s not connected, try reconnecting the printer to the Wi-Fi network through the app.

3. Check Printer Status and Queue

• Open the HP Smart app, go to Print Queue, and ensure there are no pending or stuck jobs.
• If there are, clear them and try printing a test page from the app.

4. Reset Network Settings on Printer

• On the printer, press and hold the Wi-Fi and Cancel buttons until the Power button light starts blinking.
• Reconnect the printer to Wi-Fi through the HP Smart app, then attempt to print again.

5. Check AirPrint Settings

• Make sure AirPrint is enabled on the iPhone and that it’s the default print option in your app.
• Go to Settings > Wi-Fi on your iPhone, confirm it’s on the same network as the printer, and try printing again from a different app if available.

You may also refer to this document to Restore factory defaults on your HP printer

Hope this helps! Keep me posted for further assistance

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