Wrong PIN

[DY27]

Hi,

I'm having a real headache with my HP 2700 DeskJet printer. Here's what's going on:

- The printer worked perfect until 2 weeks ago. Suddenly stopped.

- I've Restarted the printer.

- Tried to connect via Wi-Fi using the HP SMART app
- Keep getting errors, over and over
- Tried connecting directly to the printer (followed HP's instructions)
- Now I'm getting a "Wrong PIN" message
- Here's the kicker: I'm using the EXACT PIN shown on the printer screen!

Any ideas? I really need to get this printer working ASAP.

Thanks!

[Raj2111 · Accepted solution]

Hi @DY27 

Welcome to the HP support community.

I understand that you are facing an issue with your printer, I am glad to assist you today.
 

Please restore printer setting and try installing again and use pin 12345678 if prompted , refer to this document, Click HERE

You may also check this link.

https://support.hp.com/us-en/product/troubleshooting/hp-deskjet-2700-all-in-one-printer-series/29378...

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards
Raj
HP Support

[DY27]

Okay, now that worked excellently, thank you! I logged in with a PIN code directly to the router and set up the wireless network. However, unfortunately I'm still getting an error message when I try to print.
See attached image, it's in Hebrew so I translated it:

Communication between the browser and the printer has been lost. To reconnect, make sure that:

• The computer and printer are on the same network.

• The printer's IP address is correct. Open a new browser window and enter the printer's IP address. Tip: To obtain the printer's IP address, print the network configuration page. You may also be able to view the IP address on the printer's display. For more information, refer to the documentation that came with your printer. Click "OK" to return.

[Raj2111]

Hi @DY27 

Your welcome and thank you for updating me, I undertand that the printer is throwing an error that its not connected to same netwrok.

I would suggest you to check this article 

https://support.hp.com/in-en/document/ish_2026505-1746064-16

Try to reconnect printer after restoring settings, if that doesnt work, let me know , we will together resolve this issue. 🙂

-Regards,

Raj