Y=Unable to connect wirelessly with computer Smart Tank 7000 Series

[OntheMarkProd]

I have tried unsuccessfully (on numerous occasions) to connect to my laptop. I can connect with a cable, but the computer cannot "see" the printer. I've reset the printer and used the ip address.

[Max3Aj]

@OntheMarkProd, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're having trouble connecting your HP Smart Tank 7002 wirelessly to your Windows 11 laptop. Since USB works but wireless doesn't, let's walk through a few steps to get your printer connected over Wi-Fi.

Confirm Printer is Connected to Wi-Fi

• On the printer control panel, go to Settings > Network Setup > Wireless Settings.
• Ensure Wireless is turned ON.
• Tap Wireless Setup Wizard and connect to your Wi-Fi network.
• Once connected, print a Network Configuration Page to confirm IP address and connection status.

Use HP Smart App for Setup

HP Smart is the recommended way to connect your printer wirelessly.

• Download HP Smart: HP Smart
• Open the app and click “+ Add Printer”.
• If your printer is on the same Wi-Fi, it should appear automatically.
• If not, click “Set up a new printer” and follow the guided steps.

Manually Add Printer Using IP Address

If HP Smart doesn’t detect the printer, try adding it manually:

• Go to Control Panel > Devices and Printers > Add a Printer.
• Click “The printer I want isn’t listed”.
• Choose “Add a printer using TCP/IP address or hostname”.
• Enter the IP address from the Network Configuration Page.
• Select HP Smart Tank 7000 Series driver if prompted.

Check Firewall & Network Isolation

• Ensure your laptop and printer are on the same Wi-Fi band. 
• Temporarily disable Windows Firewall or third-party antivirus to test.
• Avoid using Guest networks or Wi-Fi isolation settings on your router.

Reset Network Settings (if needed)

If the issue persists, reset the printer’s network settings:

• On the printer: Settings > Network Setup > Restore Network Settings.
• Reconnect using Wireless Setup Wizard and retry HP Smart setup.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support