Your internet access is blocked

[hopeful42]

Your internet access is blocked

[Dilip_18]

Hi@hopeful42,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Internet issues with the HP OfficeJet Pro 8710 All-In-One Printer.  

Restart the wireless router, the printer, and the PC

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Use the HP Smart app to print and scan from your Win PC

Click here to download and know more about the app.

I have a few recommendations 

• Check the status of your wired (Ethernet) network and printer connection. Make sure the printer is not connected with a USB cable. Note: When a USB cable is connected to the printer, it cannot connect to Web Services.
• For further steps click on this https://support.hp.com/us-en/document/ish_4152459-4016255-16. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!